Support

Frequently Asked Questions

 
Can I email you about the store?
Absolutely. Send any questions or problems you have to store@grampo.co. If you have a question, check below to make sure it isn't already answered here.
 
Do I need a Paypal account?
Nope. While payments can optionally be handled through Paypal, you do not need an account in order to checkout.
 
How soon will my order ship?
We typically ship orders out on Tuesdays and Fridays. If you place an order on one of those days, it'll be shipped out on the following shipping day (ex: place an order Tuesday and it'll ship Friday). This is to allow you time to make any corrections to your address if necessary. You will receive an email notification when your order has shipped.
 
How long will the order take to arrive?
Once we ship it out on one of the above days, expect domestic orders to arrive in about 2-4 days. International orders can take two weeks or more depending upon the destination.
 
When will I receive my digital purchase?
After payment has been completed, you will receive an email to the address you provide at check out with a download link. The entire process should take no longer than 10 minutes.
  
I have an older digital order that has expired. Can you reopen it?
Yes! Send an email to store@grampo.co with your order number and we can send you a new link.
 
Do I get a tracking number?
Yes. You will receive a tracking number in your email once the order has been marked as shipped. You can track your order directly on the site here or through USPS.com. Sticker-only orders don't receive tracking since they are sent in standard, stamped envelopes.
 
Who is the shipping provider?
Both domestic and international orders are handled through the United States Postal Service. International orders are usually handed off to your local service once they arrive in your country.
 
Can you sign the stickers?
Due to the material of the stickers, it tends to wear off very easily. Sorry :(