Support
Frequently Asked Questions
Can I email you about the store?
Absolutely. Send any questions or problems you have to store@grampo.co. If you have a question, check below to make sure it isn't already answered here.
How soon will my order ship?
We typically ship orders out no later than 72 hours after purchase. You will receive an email notification when your order has shipped. Please allow us a little extra time during busy holiday seasons!
How long will the order take to arrive?
Once shipped, expect domestic orders to arrive in about 2-4 days. International orders can take two weeks or more depending upon the destination.
Do I need a Paypal account?
Nope. While payments can optionally be handled through Paypal, you do not need an account in order to checkout.
When will I receive my digital purchase?
After payment has been completed, you will receive an email to the address you provide at check out with a download link. The entire process should take no longer than 10 minutes.
I have an older digital order that has expired and/or I lost the original download link. Can you reopen it?
Yes! Send an email to store@grampo.co with your order number and we can send you a new link.
Do I get a tracking number?
Yes. You will receive a tracking number in your email once the order has been marked as shipped. You can track your order directly on the site here or through USPS.com. Note that the tracking page may not show any movement as soon as you get the shipping notification, as USPS has to scan it into their system first.
Sticker-only orders don't receive tracking since they are sent in standard, stamped envelopes.
Who is the shipping provider?
Both domestic and international orders are handled through the United States Postal Service. International orders are usually handed off to your local service once they arrive in your country.
Can you sign stickers?
Due to the material of the stickers, it tends to wear off very easily. Sorry :(